The Service requests function allows the staff user to review service requests that have been raised for the purposes of investigating the issue and eventually actioning that request. This functionality is not intended to replace existing job / work request processes, but to capture the request and provide sufficient information so that it can be migrate to other systems (either within Civica Authority or another system). Still, because the service request originated from the customer via the mobile application, it is important that the completion of that request is recorded in the system with the response sent back to the customer.
Service Request Search
The service request search and the search results form part of a 2-tab panel, with the “filters” tab active when the search parameters are being entered, and the “Service Request Results” tab active when results are displayed. Results may alternatively be requested to be provided by location.The following applies to all searching in this section.
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