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A selected user can have their details updated in this form, as well as their level for each of the role types defined in https://tyedesk.atlassian.net/wiki/pages/resumedraft.action?draftId=2571010130

Note that, as described in Manage user and roles section, some user roles may be limited to a specific site.

Therefore, when one of these roles is recorded against a user, the operator will also need to select the specific sites to which they have that permission. A user cannot have an “asset” level 1 for one site and a level 2 for a different site however.

The first step for managing Staff users is to search for the staff user you want to manage.

Enter the name / role name and search.

(note, these are not mandatory fields - you can search and have all users displayed in the search results).

When search results are presented you will see the following information displayed in table format:

  • Full name (surname, first name)

  • Email address

  • Phone

  • Last Login

  • Action

    • Reset user’s password

    • Manage User/ Roles

    • Delete User Account

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