User Notfication History

The user notification history panel reveals notifications sent to the selected customer user. Only those notifications sent in the previous 3 months will be displayed here.

You are able to directly send a notification to the mobile user from the Customer Dashboard by selecting  on the User Notification History panel. This opens the Send Customer a Notification window.

Selecting  will show the full list and direct you to the Notification History Report search page - Selecting to apply the filters and search will show all notifications for that particular customer. 

The content of the User Notification History panel is scrollable if required. 

For each of the notifications listed within the User Notification History panel the following elements are displayed; 

• Notification Title - The title of the notification
• Notification Type - An icon to represent the type of notification that was sent, based on the following
  options:
  • 
• Time sent - The full, formatted time
• Sending User - The name of the user or service that sent the notification. This is displayed with an
  appropriate icon for the user type, followed by the name of the user. The possible icons for these are defined as:
  • 
  • 
• Summary - The text of the notification in quotes and italics. If the length of the text exceeds 3 lines, it
  will be truncated with an ellipses (three period marks): “…”
• Received - A visual indicator is shown to indicator if the user has “received” the notification. Where
  the user mouses over these indicators, a suitable tooltip is shown, using the
  following text as a reference. The following variations are may occur:
  • 
• Opened - The “opened” indicator functions identically to the “received” indicator, using the
  “received” icon. For single notifications, the following tool-tip text is shown:
  • 

Each of these items is selectable. When selected the full details of the notification will be displayed in a modal control as described in View Notification