A different variant of the service request form is displayed for service requests which have been marked as completed. This variant functions identically to the normal version with the following differences:
A new section group called “Resolution” is placed above the “Details Provided” section. This includes the following pieces of information:
Completed timestamp;
- User icon and name for user that closed the request
- Details provided by the user when the request was closed.
- The footer button to “Resolve Request” is now hidden.
The user is able to Print Request or select Back button to close the window.
