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This report details various customer engagement metrics for a given period (see Figure 66). Metrics include properties registered, emails sent and active users.

Search Parameters:Image Added

  • Report From: The period start date.
  • Report To: The period end date


Result Columns:

  • Scheme: The corresponding scheme to which the row’s data relates.
  • Registered Properties: Displays the number of properties registered per scheme. Select the link to view a list these properties.
  • % of Total: The percentage of properties registered in that scheme for the period.
  • Registered in Period: Displays the number of properties registered within the given period. Select the link to view these properties.
  • Active: Displays the number of active users during the period. Select the link to view a list of these users.
  • Email: Displays the number of emails sent for the scheme within the given period. Select the link to view a list of these emails.
  • SMS: Displays the number of SMS’s sent for the scheme within the given period. Select the link to view a list of these SMS’.
  • Engagement %: Provides a comparison metric for customer engagement during the period.