This section will explain what happens after a to do when the Meter Reading Export report is ran. Report contains Exceptions.
There are five reasons for an exception.
When the Meter Number is flagged within the Exception Reason Column of the Meter Reading Export Report, it means the Meter itself has an issue. They will fall into one of the following three categories:
- The Meter is Flagged for Investigation
- The Meter is in Exception
- The Meter is Quarantined
If the Meter itself isn't the issue, then it will be due to one of the following reasons:
- There is no Manual Meter Reading within the Billing and Tolerance date, days back
- There is no Usage Recorded (including zero L/hr) between the Billing date and Tolerance date, days back
An automatic reading was possible, but AMR has been flagged for investigation
An automatic reading was possible, but AMR is quarantined
No manual or automatic reading was possible within the reporting period
IF An automatic reading was possible, but AMR has been flagged for investigation - Look up the Meter number and check the Meter Property Dashboard notes. You will need to resolve the exception manually - Follow this guide enter link here
IF An automatic reading was possible, but AMR is quarantined - Go to Reading's Exception Management Report to resolve the exception
IF