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This section will explain what to do when the Meter Reading Export Report contains Exceptions. 

There are five reasons for an exception. 

When the AMR is flagged within the Exception Reason Column of the Meter Reading Export Report, it means the Meter itself has an issue. They will fall into one of the following three categories: 

• An automatic reading was possible, but AMR has been flagged for investigation
• An automatic reading was possible, but AMR is marked as being in exception
• An automatic reading was possible, but AMR is quarantined

If the Meter itself isn't the issue, a message in the Exception column will state "No manual or automatic reading was possible within the reporting period" and it will be due to one of the following reasons: 

• There is no Manual Meter Reading within the Billing and Tolerance date, days back
• There is no Usage Recorded (including zero L/hr) between the Billing date and Tolerance date, days back

IF An automatic reading was possible, but AMR has been flagged for investigation - Look up the Meter number and check the Meter Property Dashboard. There you will see a note that the AMR has been flagged alongside an Image Modifiedicon.

You will need to resolve the exception manually. To do this Click on the Image Modifiedicon beside the AMR information. A popup window will open. 

Here, you can Remove the Flag for Investigation by clicking the Hyperlinked text.  

Click Save to remove the flag.

Regenerate the Meter Reading Export report - this particular record is now removed from the exceptions list. 

IF An automatic reading was possible, but AMR is quarantined - Go to AMR Quarantine Management Report

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IF An automatic reading was possible, but AMR is marked as being in exception 

Go to Reading's Exception Management Report to resolve the exception. 

Here, you are able to process single or multiple rows of exceptions. 

IF An automatic reading was possible, but AMR is marked as being in exception