Meter Reading Export - Resolving Exceptions

This section will explain what to do when the Meter Reading Export Report contains Exceptions. 

There are five reasons for an exception. 

When the AMR is flagged within the Exception Reason Column of the Meter Reading Export Report, it means the Meter itself has an issue. They will fall into one of the following three categories: 

• An automatic reading was possible, but AMR has been flagged for investigation
• An automatic reading was possible, but AMR is marked as being in exception
• An automatic reading was possible, but AMR is quarantined

If the Meter itself isn't the issue, a message in the Exception column will state "No manual or automatic reading was possible within the reporting period" and it will be due to one of the following reasons: 

• There is no Manual Meter Reading within the Billing and Tolerance date, days back
• There is no Usage Recorded (including zero L/hr) between the Billing date and Tolerance date, days back

IF An automatic reading was possible, but AMR has been flagged for investigation - Look up the Meter number and check the Meter Property Dashboard. There you will see a note that the AMR has been flagged alongside an icon.

You will need to resolve the exception manually. To do this Click on the icon beside the AMR information. A popup window will open. 

Here, you can Remove the Flag for Investigation by clicking the Hyperlinked text.  

Click Save to remove the flag.

Regenerate the Meter Reading Export report - this particular record is now removed from the exceptions list. 

IF An automatic reading was possible, but AMR is quarantined - Go to AMR Quarantine Management Report

How to “Process” a Quarantined AMR

Once an AMR has been marked as quarantined, it is necessary for the user to investigate further to identify the most likely cause. The first step in this process should be to click on the “Error Date” for the AMR which will link to the Water Usage Report around the date of the quarantine. By looking at the data in the report, an obvious error should stand out as a high data point, especially in contrast with other data points.

IF An automatic reading was possible, but AMR is marked as being in exception 

Go to Reading's Exception Management Report to resolve the exception. 

Here, you are able to process single or multiple rows of exceptions. 

Report Results – Processing Rows:

Readings Exception Management Report Result’s presentation will vary depending upon the user’s previous choice of Single or Bulk/Multiple processing mode.

When processing exceptions one at time (Single), select the “Process” button adjacent to the row you wish to select. Once selected, a window will appear prompting you for investigation details about the meter. Once all details have been entered, select the “Save” button (Note if the Cause or Confirmation fields have not been added an error will be returned on pressing the “Save” button). To Exit the window and go back to the Readings Exception Management Report Results, click the “Cancel” button.