A different variant of the service request form will be displayed for service requests which have been marked as completed. This variant functions identically to the normal version with the following differences:
A new section group called “Resolution” is placed above the “Details Provided” section. This includes the following pieces of information:
Completed timestamp;
- User icon and name for user that closed the request
- Details provided by the user when the request was closed.
- The footer button to “Resolve Request” is now hidden.
The user is able to Print Request or select Back button to close the window.
