Service Requests for Customer User

The service requests panel provides an interactive list of every outstanding / incomplete service request that has been submitted by the user whos dashboard you are viewing.  It is intended to provide an overview of those which are yet to be completed.

Service Request Panel Controls: 

Reorder - A  button with the “sort” glyph that will switch the order of the items in the panel, based around the date. The default sort order will be to have the oldest items first. Pressing the reorder button will reverse this, showing the newest requests at the top.

Maximise - A button will redirect the user to a full-screen version of the service requests search results for open service requests.

Service Request Items

The detail section of this panel is vertically scrollable if required, listing all outstanding requests in an enquiry view. Each of these items is selectable which will reveal the request overview as a modal.

Within each of the items listed, the following information will be displayed:

• Request Type
• Physical Address
• An appropriate user glyph:
  • If the user is registered, a blue glyph is shown
  • If not, a grey glyph is shown
• Name of the user submitted for the request
• The age of the request in a colour-bound box. The colour of these is determined by system constants, which default to:
  • > 7 Days: Red
  • 1-7 Days: Orange
  • <1 Day: Yellow
  • Complete: Green

The panel has a standard footer with one control visible; 

Show All Service Requests -  This button will redirect you to a full-screen version of the service requests form